Computer parts store owners in Florida and California are complaining that they were billed $1,600 for an “electronics accessory” in the form of a child’s computer case.
The online store’s website describes the computer case as “an electronic accessory” that will work with “your device.”
But a video on the store’s Facebook page shows a person using the computer’s case to “paint a picture of an image of the word ‘happy,'” which the person claimed was an emoji.
The store claims it has “a policy of never charging more than the item is worth.”
The video ends with the person writing, “This is a joke.”
A Facebook user identified as Karyn said she purchased the computer at the computer parts store for $300, but was charged $2,500 for the case, and another $800 for shipping.
She posted the video to Facebook.
“I don’t know why I got charged for a case that I don’t need, or why I was charged for two separate items that I never bought,” she wrote.
Karyn also said the company should have used the word “happy” instead of the emoji.
The video has garnered nearly 2,500 likes, and the comments section has been flooded with complaints from parents and grandparents.
The computer parts company says it is “reviewing the situation” and will “update our policies in a timely fashion.”
We are currently reviewing the situation and will update our policies quickly.
We have had to refund customers for items they purchased without us knowing that they had them in stock.
If we have any additional information, we will let you know.